Make the most of our switchboard services at The Message Centre and let us take care of overflow calls for you at any time, day or night. We can easily divert calls from your business directly to our team, who will answer them on your behalf using a previously approved script.
We’ll then convey the messages straight back to you, so you’re always up to speed on what’s happening. We will ask the caller all relevant, required questions and will keep detailed records of all customer information to share with you.
Our services include:
- Answering calls and recording information
- Relaying messages to you from the calls we take
- Informing the caller they’ll receive a call back from your business soon
- Escalate urgent calls for your immediate attention via direct phone contact, live transfer, e-mail, or SMS
Providing professional switchboard and reception services to our clients 24 hours a day, seven days a week, you can always rely on cover when you come to The Message Centre. We also work public holidays, weekends, and after-hours, so no matter what time you need our assistance, we’ll be available.