smart-messenger

Smart Messenger service in Australia

At The Message Centre, we offer a Smart Messenger service to our clients that uses a single messaging point. This means the operator who handles any incoming calls for your business will deliver all messages to one point of contact - usually the business owner.

When a customer calls your business, our operator will answer in a format agreed upon with you, using your business name. Our operator will then take a message and send it directly to you via SMS or email. Clients can also access their messages at any time through our unique online portal.

How Smart Messenger works

smart-messenger-chart

Standard Smart Messenger script

  • Operator: “Thank you for calling [your business name], this is Joanne speaking, how may I help you?”
  • Caller: “Hello Joanne, would I please be able to speak to John?”
  • Operator: “Unfortunately, John isn’t available at the moment. Can I take a message and ask him to return your call as soon as possible?”
  • Caller: “Yes please, that would be perfect.”
  • The operator will then ask for the caller's name and contact number, and will record a description of the caller’s enquiry.

*Messages will be sent on the spot via SMS and/or email.

The Smart Messenger package

Custom script and greeting
Detail obtained from callers during standard script Caller’s name, return telephone number, brief message
Included contacts/message recipients Unlimited – conditions apply
24/7 live answering in Australia
No charge for email sends
First SMS send is FREE
Online client portal
Local in-dial number provided

Call us today on 1300 728 268 today to find out more about our Smart Messenger service in Australia. 

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