Business support that fits the way you work
TMC runs the back-of-house work that slows your team down. Phones answered by real people. Admin, orders, help desk, support at 2am. All delivered by a local team on a platform we own, with full transparency on every call and every task. Over 50 years in, we’re still the partner behind the scenes for thousands of local businesses.
Agriculture
Building, Construction & Facilities Management
Education
Government
Healthcare & NDIS
IT & Telco
Legal & Financial
Media
Mining & Manufacturing
Public & Workplace Safety
Retail & Wholesale
Trades & Consumer Services
Utilities, Renewables & Energy
Four ways to free your team to do the work only they can do
See your business at a glance
Every call we answer, every email we handle, every chat we respond to, you see it as it happens. The TMC client portal gives you live call data, response times, channel mix and trend analysis on whatever services you’re running with us. No waiting for end-of-month reports. No black box. The same dashboard our team uses to manage your service is the dashboard you use to see how it’s running.
- Real-time data across phone, chat, email and social
- Volume, response time and resolution trends, in one view
- Drill-down by team, service or time period
- Mobile-friendly, available 24/7
What sets us apart
TMC isn’t a call centre that bolted on a few extra services. We’re a business support partner that grew out of contact centres and kept building.
Our technology is built in-house. It’s fully customisable, it handles skills-based routing on every call, and it reports in real time on everything we run for your business. You see the call data, the response times, the trends, all in your client portal, all the time. No black box.
Our people stay, and that matters. Once you bring TMC in, our people become an extension of your team. Every call, every email, every customer interaction, they’re speaking for you. That’s why we take hiring seriously and invest in the people who come through, so they can do right by your customers and your brand.
Our offshore teams in the Philippines, Fiji and Sri Lanka run the same way our onshore teams do. Same training, same quality, same transparency. If you’d rather stay fully onshore, call centre work is delivered from Australia and New Zealand. Your call.
- Lower overheads, resources freed up for the work that matters
- A fast fix for talent shortages
- Outsource a single task or build a whole dedicated team
- Scale up or down as your business changes
- Transparent reporting on everything we run for you
FAQs
All services are generally bespoke. Pricing typically includes a one-off setup fee, a monthly service fee, and usage-based charges depending on minutes, calls, hours, or activity.
You will have a dedicated account manager who is your main point of contact for any service-related queries or support.
Yes, we offer 7 day free trials for our basic live answering service as well as our voice AI answering services.
AI answering uses intelligent automation to handle calls and enquiries, while live answering involves trained customer service agents. Some clients use a blend of both for efficiency and coverage.
Setup includes onboarding, system configuration, script development, and integration of workflows tailored to your business.
Yes, all services comply with relevant privacy laws, including data handling, Do Not Call registers, and opt-out requirements.
Yes, we provide regular reporting on performance, volumes, and outcomes so you can track value and ROI.
Yes, TMC operates in alignment with internationally recognised ISO standards, ensuring quality, security, and governance across our services.
