OUR PROCESSES

the message centre

We deliver exemplary call reporting services to businesses throughout Australia

With more than 40 years’ experience in the call centre business, The Message Centre has developed a range of quality solutions for businesses over the years. We offer practical and affordable services to help your business grow, and are on-hand 24/7, every day of the year to help you out.

Our services include:

Top technology

Expert data management

Reliable reporting

Easy integration

Secure payment processing

Unified communication solutions

Contact Us

the message centre operators

Our technology

When it comes to doing business in the 21st century, technology has never been more important, so make sure you have everything you need to succeed. The Message Centre has invested significantly in developing our IT systems, so we can provide our clients with the most reliable and up-to-date services. 

Our technology hub is located safely within our premises, and we have redundant data connections, firewall security, and a diesel generator to ensure complete peace of mind.

Data management

The Message Centre offers professional data management for our clients’ convenience, which includes inputting data, following up with customer queries, and scheduling appointments. When it comes to securing your data and keeping it refreshed, The Message Centre has the expert resources you need.

Reporting

We can create tailor-made reports for your business based on data collated by our team or from any existing data you may have. Presenting the information clearly and concisely, our team will deliver the reports in real-time, or by agreed scheduling.

Meanwhile, our online reporting portal means you can easily access all data whenever you need it, or you can subscribe to our automated reporting service. If you choose this option, you’ll receive reports via email at a time convenient to you.

Integration

The Message Centre offers fully secure data integration for all types of businesses, with our state-of-the-art technology and corporate systems. This allows you to access your data online to make updates, change details, and add answer phrases. No matter what you need to do, you can do it securely with our team.

Secure payment processing

All of our credit card payments are processed securely via The Message Centre’s Secure Payment Gateway Services, as well as all End-to-End Order Fulfillment Services.

Unified communications

When you come to The Message Centre, your business can benefit from our sophisticated communications systems, which integrate a range of solutions for your convenience. With multiple media platforms and real-time communication, we guarantee a more efficient and effective solution for your business needs.

Call us today on 1300 728 268 for more information about our reliable call services.

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