inbound-services

Our services include:

the message centre

Reliable inbound services in Australia

Since 1973, TMC – The Message Centre has delivered flexible, interactive, effective and measurable communication services and solutions to businesses and organisations.
No-Contracts
Low-Rates
Simple-Plans
Flexible-Routing-Options

Step 1:

Let TMC connect a new number for your business. If you already have a number, we’ll look at your current charge rates to see if we can save you money on an existing number.

Step 2:

Route your number to your in-house answer point, or divert to TMC for Professional Live Answer 24/7. Alternatively, let us arrange a blend of both so that we answer when you are not available.

Step 3:

Save money, manage calls 24/7.

Options for managing the communication process through to completion:

  • Handle call routing via transfer back to your office or department, or to an off-site representative
  • ‘Leave a message’ for retrieval later via our online portal
  • Have your call professionally answered ‘live’ at TMC, our in-house contact centre
  • TMC Connect Services is a seamless solution comprised of services from the largest and most respected carriers in Australia. We invoice clients via a single comprehensive account, which is able to incorporate the complete and extensive range of products and services delivered.
  • Unique 1300, 1800, 13 Numbers – manage where your number gets answered; make changes ‘live’ via our client web portal
  • Live Answering or Overflow to TMC - when you cannot answer 24/7, receive your message within 2 seconds of call completion

    1300 Inbound Number Plans

    Call Type

    Rate Per Minute

    Flag-fall

    Local

    $0.08

    No Charge Applicable

    National

    $0.12

    $0.05

    Calls to Mobile

    $0.15

    $0.05

    Monthly Fee (per answer point)

    $19.00

    Activation Fee (once off)

    $19.00

    1800 Inbound Numbers Plans

    Call Type

    Rate Per Minute

    Flag-fall

    Local

    $0.08

    No Charge Applicable

    National

    $0.12

    No Charge Applicable

    Calls to Mobile

    $0.15

    No Charge Applicable

    Monthly Fee (per answer point)

    $19.00

    Activation Fee (once off)

    $19.00

    Local Inbound Numbers

    Call Type

    Rate Per Minute

    Flag-fall

    Local

    No Charge Applicable

    $0.14

    National

    No Charge Applicable

    $0.14

    Calls to Mobile

    No Charge Applicable

    $0.14

    Monthly Fee (per answer point)

    $9.00

    Activation Fee (once off)

    $19.00

    13 Inbound Number Plans

    Call Type

    Rate Per Minute

    Flag-fall

    Local

    $0.05

    No Charge Applicable

    National

    $0.05

    No Charge Applicable

    Calls to Mobile

    $0.10

    No Charge Applicable

    Monthly Fee (per answer point)

    $55.00

    Activation Fee (once off)

    $19.00

    *ADDITIONAL CHARGES and INFORMATION ABOUT THE SERVICE

    • 13 numbers attract an additional ACMA government charge of $695 per month. Additional charges may also apply to set up fees and the monthly access fees for some of the routing options and when making changes to answering points and routing options of existing services. For further information please contact our Customer Service Team on 1300 728 268.
    • Minimum Term – One (1) month.
    • Cancellation and Transfers - Services can be cancelled or transferred to another provider at any time upon payment of a $29 administration fee. A full monthly access fee applies to the calendar month in which the service is being cancelled.
    • MINIMUM TOTAL COST - The minimum total cost including a connection fee of $19, one monthly access fee and a cancellation charge of $29 is $793.

      International Numbers  

      Available on request

      For more information on our inbound services at TMC, contact us on 1300 728 268 today.

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