group-messenger

Smart Group Messenger service in Australia

The Message Centre’s Smart Group Messenger service offers the same great features as the Smart Messenger, but instead of just one point of contact, it can deliver messages to multiple recipients. This means a single operator will handle all incoming calls and then relay the messages on to the relevant personnel or departments in your business.

As a result, the correct person will always receive the messages intended for them directly, via SMS or email. Just as before, calls are answered using your business name and will be sent to the appropriate department or group as required. Clients can also access their messages at any time via our unique online portal.

How Smart Group Messenger works

smart-group-messenger-chart

Standard Smart Group Messenger script

  • Operator: "Thank you for calling [your business name], this is Joanne speaking, how may I help you?"
  • Caller: "Hello Joanne, would I please be able to speak to John?"
  • Operator: "Unfortunately, John isn’t available at the moment. Can I take a message and ask him to return your call as soon as possible?"
  • Caller: "Yes please, that would be perfect."
  • The operator will then ask for the caller's name and contact number, and will record a description of the caller’s enquiry.

*Messages will be sent on the spot via SMS and/or email to the relevant person or department.

The Smart Group Messenger service package

Custom script and greeting
Detail obtained from callers during standard script Caller’s name, return telephone number, brief message
Included contacts/message recipients 1
24/7 live answering in Australia
No charge for email sends
First SMS send is FREE
Online client portal
Local in-dial number provided

Call us today on 1300 728 268 today to find out more about our Smart Group Messenger service in Australia. 

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